ISO FOR SYSTEM MANAGEMENT QUALITY

Vacation Home insurance policy

2011-12-31T09:09:00.000+07:00

Vacation Home insurance policy is a case of insurance policy where you are able to either ascertain a property that you rent away to people about short condition deals or that you apply because a second home, this is obviously a dissimilar case of term life insurance to Landlord insurance policy as the vacation home would believably not be let out completely the time and almost likely for a large assign of time the property wish be empty.

This home insurance policy is mainly contrived for times where the property is rented away you will entirely acquire full cover up (as above) while the attribute is conceived absorbed which along the insurers definitions is while the attribute have been absorbed within the last thirty days. Whenever the holding has been untenanted for 30 days and then cover is commonly confined and terms wish be added, here is the general condition that will be put on to untenanted vacation home insurance.

Nevertheless this term life insurance constitutes still more cover up than you would commonly be able to get on an untenanted property and you would exclusively have to let the insurers recognize while the attribute and you would acquire the full cover back up once again. You do not accept to exclusively insure the attribute as a vacation Home that is going to be rented away you are able to ascertain it as it could be rented out or you could use it yourself as a second abode.

Most cash advance payday loans shoppers

2011-12-30T13:43:00.001+07:00

You can notice thus several stores of money advance payday loans in the United States and there's in all probability one in your area. Before you come back to the store, however it can be great to contemplate the online lenders of payday loans. Studies that show not solely cheaper, however recent trends suggest that on-line lenders that sometimes provide higher price. Online lenders of payday loans have many blessings over its competitors intimately. You'll be able to get a lot less cash for your business model. You must use your money for utilities, rent and different costs of maintaining the store. Therefore cannot afford all of those additional costs, offer lower prices for customers. Some stores in advance of the fund to take advantage from the shoppers.

This is evident from the very fact retailer customers urgently would like their money fast and terribly unlikely to check rates that lead to other opportunities. Most cash advance payday loans shoppers take initial supply that to them, no matter how the business as a result of desperate for easy money. On-line lenders for emergency loans from the competition abundant a lot of detailed than its competitors. You recognize, it's has been easier for the consumers to form comparability for the costs in online than move to different stores and that is why, it's abundant more durable for the sharks successfully on-line.

The advantages of spray deer

2011-12-22T19:09:00.000+07:00

The athlete must care for good performance in the race. In order to maintain their health, they must be supplemented. Today, there are many sports supplements sold on the market. Although there are many supplements that are to be sold on the market, we must be careful to find the perfect complement like deer antler spray. Sometimes athletes cannot continue the competition is due to inflammation. They kept the competition because they have pain or discomfort. Overcome for this pain, deer antler spray might be the best supplement.

If you do not want the competition quickly due to inflammation, which is best for you, the additional duty to consume, for this reason, you can choose the deer antler velvet . If you drink, you can take advantage of this supplement. Antler may contribute to the production and cell turnover in humans. There are several types of deer antlers. The spray is the newest product from deer antlers. There are other benefits of deer antler spray supplement; you have to buy at the time. At the same time, they get tired very quickly and may feel less power. Today, the various products for the rebuilding and regenerating the body's cells at high magnification, deer antler spray can be used to recover energy and is still active.

Getting an online payday loans

2011-12-21T10:19:00.000+07:00

There are times when you need money quickly. The cash advance online also known as payday loans short-term interest rates. These must be from the next payday of the borrower's salary is paid. Thanks to the Internet can result in financial transactions are conducted online, direct deposit account to the borrower after meeting certain criteria, Payday loans that have different APR. Some states also set maximum interest that can be loaded with the same. Some states also prohibit loans on the same day. Due to cost of the money, you will need to use services when need money urgently.

If your credit card is maximized and the need for money, ask your bank first, if this does not work, then try to pawn an item from you. It only then could be considered payday loan. Here are some situations where you should get the breakthrough. The main reason to borrow money should fast for medical reasons. The people who are not insured, they need the money. If it does not take free health care in your area, then. Of course, it is also helpful when family members of those who need a doctor. Also, consider the generic brands are as effective and safe as the original. A storm or hurricane just destroyed your roof. Natural disasters or acts of force to destroy their property, you may need to borrow cash advance online.

The best of Safety poster

2011-12-16T18:33:00.002+07:00

The security features are often visible to a law office, and other employees required filing the warnings. They are often used in industry, where an imminent danger of injury if the warning is not followed. You will often see safety posters in the restaurants in the kitchen, where employees may be able to burn or get in contact with anything that might harm them. Some security features are required by law through state and federal level. It is necessary that these safety posters will be placed in an employee in the normal course of their time to see the poster.

The posters are often used to explain the dangers and are often found in industrial applications and construction. State laws regarding such screening in general under the Ministry of Labour, the State or by OSHA, the federal agency that is responsible for the safety of workers. If an inspector has to go through the work area and not see the security features indicate that there will be sanctioned. The theory is that if an employee is not aware of his situation and accepts voluntarily, after being informed of the danger by the employer if something happens to the employee.

Often, the state requires that the posters in English and Spanish. Not only, for the protection of workers but also for the protection of the employer. For example, if a work area, the helmets are required for use in the region, and the symptoms are clearly visible, where people see you, if the employee were driving into the room without a helmet, which represent the employer for violations. On the other hand, if the characters are not displayed and the employee will be worse than it is the responsibility of the employer and may be responsible. You will often see posters of security for business customers in the configuration and warning customers of potential dangers.

The benefits of advertising on the Internet

2011-12-14T20:02:00.000+07:00

Anyone who is planning to start an online business to sell a product or service must do a good view on the Advertising, or they plan to complete. This type of Internet advertising is crucial importance to make your business become success. Without adequate publicity and in advantageous business is not growing as you could want. If they fail on the right type of visitors for your web site to gain a sufficient amount, your business going to flounder and fail in achieving their goals.

Internet advertising and adwords management can take so many forms, with different techniques in a position to ads relate to all the benefits of the guests to take their website. When you aware of the customer’s demographics, you are for each job campaign may seek to be directed to the public. Have the really most well- designed and planned website is useless while it is to win customers, if you do not know how to make your website more attracted. Tailoring your ads to be able to gain a global audience as the potential customers, and then expand their business. When only few visitors whom they should go ahead, think about the strategy and take a purchase, we will be in the form of increased growth of your business.

To advertise in so many kind of support is a costly undertaking. Place ads in newspapers, radio, television or magazines, all methods are very expensive to retrieve product information to masses. Promote the use of the Internet for business is much cheaper and has the potential for a wider audience. The advertising budget is more than internet advertising by using so many alternative methods. The using the Internet flexibility for advertising offers you so many benefits. It will make you be able to send people groups targeted advertising to a certain categories persons who are interested about your products.

An individual is full of this infection by eczema treatment

2011-12-01T13:32:00.000+07:00

The actual explanation for the rash scaly skin condition like eczema and itching dry continues to be a mystery ever known. However, there are treatments for this infection. One is cream. The first step in any treatment is to get an understanding of the problem. In these cases, eczema is a chronic disease characterized by itchy rashes and inflamed skin. This condition is repeated, usually begins in childhood and has already reached twenty percent of the population. If an individual is full of this infection by eczema treatment, that is most likely additionally suffered from dry skin, the use a moisturizer could be a nice relief. For those whose skin is damp, have fewer issues with the eruption.

However, with the other symptoms that the disease brings, one would have medicated cream. Generally, eczema cream is the most widespread type of relief on its effectiveness is controlling eczema. However, as a result of of facet effects is not counseled for a permanent card. Not long ago, the popularity of the use of natural cream for the treatment of eczema has increased. The ultimate advantage of using this kind of product support is the shortage of great side effects. Therefore, it is for the long-term consumption of knowing the good is possible that the return of symptoms.

The l-arginine is found sometimes in the pork or alternative foods like high cholesterol

2011-11-23T23:52:00.000+07:00

What is that the l-arginine? It is referred to as one among some amino acids. It is typically used as the precursor for the assembly of nitric oxide. It's called vasodilator and also the vasodilator relaxes the blood vessels to boost blood circulation. The l-arginine is found sometimes in the pork or alternative foods like high cholesterol. Nitric oxide in changes the behavioral in the brain, relaxation of respiratory, beating of his heart, and dilation of blood vessels is concerned in regulating intestinal perform, function of blood cells, their immune systems, like contraction of the muscle. Nitric oxide might keep the blood vessels flexible and keep the smoothly of blood flowing. The nitric oxide sometimes reduces plaque formation and additionally helps remove some pot.
Better flow of blood can lead to bigger mental focus and improve genitals' blood flow, increasing the erections quality. It gives some benefits to our heart, however ought to not be used for awhile when the heart attack. The glutamine and l arginine and also the ornithine will stimulate of growth hormones unharness. This makes as a great alternative for, particularly people who are larger than their body can no longer turn out enough growth hormone. This makes the muscles a lot of and additional difficult and helps more than you train. As I already said the standard of erections arginine could be thanks to its ability to enhance in order to improve the blood circulation.

The most important thing for skateboarding and the roar of thunder trucks and industry

2011-11-16T19:22:00.000+07:00

It can be difficult to decide what is really needed when it comes to the new skateboard. For all brands, there are an infinite number of combinations you can use with a tensor trucks pig wheels, for example, perhaps. When we refer to the specifications, the target for the right one for you, but it's so easy to choose the team skate. These tips can help reduce the time and more time to skate around. All scooters are like outside, but many if not all skates, equipment manufacturers, the different characteristics and qualities that make a big difference how you can do is come on wheels.

Take, for example, turns a wheel well built. While most if not all polyurethane skate wheels today, but just better endurance and give you more comfort when riding with them. Informal question these things are important to you? If they do, we have the best team to put in your hands. Why do some skating equipment is more expensive than others? The answer lies partly in cash of the company's research and product development. It's a competitive world out there for companies in the skate, so they are constantly looking for ways to make their products better than others. And one of the region, these companies are always trying to improve their products for safety. Therefore, it is often safer to use a product in your hands that you pay more for it. This is particularly the case with skate helmets.

Wheels
You have to realize that it is important to consider the purchase of wheels, Hubba wheels is composed of two factors. The first important factor is the hardness and the second is the diameter. Hardness is a measure of the hardness of a wheel. If you drive a lot of time to get to the sidewalk, we recommend larger wheels in the range of 55-60 cm.

Truck

The truck and get to know the most important thing for skateboarding and the roar of thunder trucks and industry. It is a metal rod that the maximum torque and speed together. Here you will find important details in three parts here. The width is usually determined by the length of the bridge. Tables 7.5 "in width and height of less than 4.75" wide by truck: The game is based on the guidelines. Finally, by 8125 more than 5.25 inches to cover trucks. There are pieces of rubber pads to cushion the truck. The greater rigidity, stability and easy to maintain balance, leading to transitions easier. The amount is small detail and in fact only the effect of wheel size you need.

The most important advantages of payday loans

2011-11-06T18:49:00.001+07:00

They say money makes the world go round. At first, he seemed to doubt the significance of the line too boring and pretentious. However, now that I think this is true regardless of how a person looks inside. Money from payday loans is important, and most of the time, in the short term. What exactly do you do when you really need the money immediately, but do not know where to go? This is what makes payday loans connected? It is a service of the immediate cash loans for anyone who wants to pay insurance quotes. You are able to take credit of £ 75 to £ 500.

The payday loans are simple and reliable long with the instructions provided to meet each site, the service offers. It could be a new industry, but proves to be efficient and reliable for the industry to continue to improve every minute. It is lightweight and easy to borrow money, what are the payment terms? A fee of thirty percent of the total costs will be at the top of the money in the account and must be paid within 30 days or pay. It is a safe way to take money from payday loans providers acknowledged that provides easy to change if the request is approved and you can pay insurance quotes easily. How you get the payday loans exactly? Fill out the online form, go to the service provider.

It is conceived to amend the quality K6 herbal incense

2011-10-07T15:03:00.000+07:00

For those that conceive in the decompressing and healing abilities of aromatherapy, herbal exasperates are a crucial part Party enhancers. Aromatherapy affects all forms of methods that inculcate aromatized herbal bouquets into a room or your individual distance to energize your mental state of brain and provides rest while you are accentuated or require peace of mind. It is conceived to amend the quality K6 herbal incense of your life and wellness as the aromatized smoke is conceived to have magical powers, while it comes to expanded imaging and creativity, relieving emphasize and anxiety or depression and accelerative sexual and erotic notions.

Aromatherapy is conceived a choice medicine apply that applies the therapeutic powers of an assortment of crucial oils, whether they come from flowers, constitute resins or tree allows Spiritual powders. As these essential oils are what afford the plants sweetness, it is conceived that they also have charming or medicinal abilities while apply in herbal thurify and it is likewise conceived that they have a wide cast of alterative consequences. Essential oils have been applied in an extended array and they are open of an assortment of healing effects Spiritual powders, whether applied in incenses skin care discourse productions for current applications on a lot of Herbal City LLC.

Payday loan online

2011-09-04T22:47:00.000+07:00

Demand for payday loans online, the body is lighter and additional convenient for the down payment are going to be blocked. Best payday lenders can classify something shorter to envision costs and conditions to offset the value (up to 120 days!) offer credit or money, no fax documents.

Bad credit loans, the general public worried concerning bad credit as a result of they provide you a loan. however the reality is that your credit history is certain to balance the demand for loans, while for loans payday. the general public who have an individual development model that is used, credit is why borrowers ought to have a high degree of added absenteeism is bigger than the loan interest. From the Institute of abandonment awards, their salaries are determined and borrowers in some countries even criminalized.

The installation in most cases, payday loans ought to be characterized in a very position of $ 1.500 in financial accounting, if your checkbook could be a smart time. And let the simplest is that you simply don't got to pay in two weeks: you'll be able to select a long-term loan and pay many prices in slices. Today, there are substances with high credit line networks that specialise in issue payday loan.

Loan application has many key aspects related to the coating itself. owing to various state laws and visibility of the borrower, there's little question on how payday loans additional convenient for everyone. folks can get high rankings are bought and conditions of loans and different survivors from the same lender. All men directly, without documents, and others agreed to simply accept a system of authentication service payday loans online fax scrape back responsible of all the approved countries. Thus, the calculation is favorable, a large range (3-5) lenders and loans that are within the mood for the beginning of the most cost effective.

Online lenders are fast, the process of adaptation of cash in the dead of night, when they contribute to matters, his financial experience within the following business day, unless you provide before the sixteen EST. Finances are typically operated by direct deposit to your contract or records.

If you need more information about payday loan online you can visit www.jewellmason.com an ordered list of lenders offering payday loans in your country. the good news is that no appointment facsimileing document verification. And even though you are a freelancer, that is always allowed.

A sample section from our 32-page ISO 9001:2008 checklist

2011-04-13T23:09:00.000+07:00

A sample section from our 32-page ISO 9001:2008 checklist is shown on the next page.

You can order the complete electronic Word file by sending a check for $50.00 to Whittington & Associates, 242 Highlands Drive, Woodstock, GA 30188.

Please call 770-517-7944 (or email Larry@WhittingtonAssociates.com) if you have any questions. The file will be transmitted upon receipt of your payment (or a purchase order number). Credit card orders are not accepted.

Company: ________________________________________________________________

Contact: ________________________________________________________________

Email: ________________________________________________________________

Telephone: _________________________ Fax: ______________________________

Scope: ________________________________________________________________

Auditor: _________________________ Date: ______________________________

This checklist can be used to evaluate the conformity level of your quality management system against the requirements of the ISO 9001:2008 standard.

Additional criteria for the quality management system may be specified in customer contracts, regulatory documents, and in the organization’s own quality manual, plans, procedures, and instructions, but are not considered during the gap analysis. All these requirements must be addressed in your internal audits.

Process Owners
First, identify the process owners and their managers in the Process Owner table.

Process Matrix
Next, identify for each row of the Process Matrix, the process areas with Primary responsibility (owner) and Secondary responsibility (user). Use an X for a requirement that is not applicable for a process area. Each row should have a P assigned. Avoid, if possible, multiple primary responsibilities in a single row.

Gap Checklist
The gap checklist is used to assess the process areas with Primary responsibility for the applicable requirements. Indicate under the Status column a C for Conformity with all the clause requirements. Indicate P for Partial conformity and N if a Nonconformity.

Conformity Level
Interviews during the gap analysis are with the process owners with Primary responsibility for the applicable requirements. Users of the process (Secondary responsibility) are not interviewed. Their conformity level will be assessed in later internal audits after the system is fully implemented.

After completing the checklist for each clause, indicate the conformity level for each row in the Process Matrix as Green for conforming, Yellow for partial conformity, and Red for nonconformity.

Process owners will be responsible for writing any documents, and adding any practices, necessary to achieve complete conformity with the requirements. It should be expected that organizations just beginning their implementation of an ISO 9001:2008-based quality management system will have few green areas.

The Process Diagram (see next page) can be used to help process owners better understand their process in terms of inputs, resources, methods, measures, and outputs, along with documents and records. The diagram can also be used to help develop any procedures needed for the processes.

Process Owners

Process Area
(department) Process Manager
(owns process) (reports to)
Management Owner
01.
02.
03.
04.
05.
06.
07.
08.
09.
10.
11.
12.
13.
14.
15.

Process Matrix

P = Primary Responsibility (Owner) S = Secondary Responsibility (User) X = Not Applicable
Green = Conforming Yellow = Partial Red = Nonconformity

Clause
ISO 9001:2008 Requirements Process Areas
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15
4. Quality Management System
4.1 General Requirements
4.2 Documentation Requirements
4.2.1 General
4.2.2 Quality Manual
4.2.3 Control of Documents
4.2.4 Control of Records
5. Management Responsibility
5.1 Management Commitment
5.2 Customer Focus
5.3 Quality Policy
5.4 Planning
5.4.1 Quality Objectives
5.4.2 Quality Management System Planning
5.5 Responsibility, Authority, Communication
5.5.1 Responsibility and Authority
5.5.2 Management Representative
5.5.3 Internal Communication
5.6 Management Review
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output

P = Primary Responsibility (Owner) S = Secondary Responsibility (User) X = Not Applicable
Green = Conforming Yellow = Partial Red = Nonconformity

Clause
ISO 9001:2008 Requirements Process Areas
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15
6. Resource Management
6.1 Provision of Resources
6.2 Human Resources
6.2.1 General
6.2.2 Competence, Training, and Awareness
6.3 Infrastructure
6.4 Work Environment
7. Product Realization
7.1 Planning of Product Realization
7.2 Customer-Related Processes
7.2.1 Determination of Product Requirements
7.2.2 Review of Product Requirements
7.2.3 Customer Communication
7.3 Design and Development
7.3.1 Design and Development Planning
7.3.2 Design and Development Inputs
7.3.3 Design and Development Outputs
7.3.4 Design and Development Review
7.3.5 Design and Development Verification
7.3.6 Design and Development Validation
7.3.7 Control of Design Changes
7.4 Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.4.3 Verification of Purchased Product
7.5 Production and Service Provision
7.5.1 Control of Production and Service
7.5.2 Validation of Processes
7.5.3 Identification and Traceability
7.5.4 Customer Property
7.5.5 Preservation of Product
7.6 Control of Measuring Equipment
8. Measurement, Analysis, and Improvement
8.1 Measurement, Analysis, Improvement
8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
8.2.3 Process Monitoring and Measurement
8.2.4 Product Monitoring and Measurement
8.3 Control of Nonconforming Product
8.4 Analysis of Data
8.5 Improvement
8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action

PROCESS NAME:
PROCESS DIAGRAM

Process Owner:

Worksheet Number:

Auditor Name:

Report Number and Date:

PROCESS
(Main Activities) ENVIRONMENT
(Workplace Needs)

1. INPUTS
(What Received, When, and from Whom) 2. OUTPUTS
(What Delivered, When, and to Whom)

3. WHAT - Resources
(Equipment, Materials, and Tools) 4. WHO - Resources
(People, Skills, and Experience)

5. METHODS
(Procedures, Instructions, and Controls) 6. MEASURES
(Performance Results and Objectives)

DOCUMENTS
(Any Documents Not Listed Under Methods) RECORDS
(Records Generated by the Process)

4. Quality Management System
4.1 General Requirements

C = Conformity P = Partial Conformity N = Nonconformity

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

4.1
Has the organization established, documented, implemented, and maintained a quality management system and continually improved its effectiveness in accordance with the ISO 9001 requirements?

Refer to clause 5.4.2 (a) for planning to meet these requirements.

4.1

4.1.a
Has the organization:

a) determined the processes needed for the quality management system and their application throughout the organization? See ISO 9001 clause 1.2.

4.1.b

b) determined the sequence and interaction of these processes?

Refer to ISO clause 4.2.2.c on the description required in the quality manual. .

4.1.c
c) determined criteria and methods needed to ensure that both the operation and control of these processes are effective?

4.1.d
d) ensured the availability of resources and information necessary to support the operation and monitoring of these processes?

4.1.e
e) monitored, measured where applicable, and analyzed these processes?

4.1.f
f) implemented the actions necessary to achieve the planned results and continual improvement of these processes?

4.1
Are these processes managed in accordance with the ISO 9001 requirements?

Note 1
Processes needed for the quality management system should include processes for management activities, provision of resources, product realization, measurement, analysis, and improvement.

4.1
Has the organization ensured control over any outsourced processes that affect product conformity with requirements?

4.1
Has the type and extent of control of these outsourced processes been defined within the quality management system?

4.1 General Requirements (continued)

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

Note 2

An outsourced process is a process that the organization needs for its quality management system and which the organization chooses to have performed by an external party.

Note 3 Ensuring control over outsourced processes does not absolve the organization of the responsibility of conformity to all customer, statutory, and regulatory requirements. The type and extent of control to be applied to the outsourced process can be influenced by factors such as:
a) the potential impact of the outsourced process on the organization's capability to provide product that conforms to requirements,

b) the degree to which the control for the process is shared;

c) the capability of achieving the necessary control through the application of clause 7.4.

4.2 Documentation Requirements
4.2.1 General

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

4.2.1

4.2.1.a
Does the quality management system documentation include:

a) documented statements of quality policy and quality objectives?

4.2.1.b
b) a quality manual?

4.2.1.c
c) documented procedures and records required by ISO 9001?

(See clauses 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3 for documented procedures)

4.2.1.d
d) documents, including records determined by the organization to be necessary to ensure the effective planning, operation, and control of its processes?

Note 1
Where the term “documented procedure” appears within ISO 9001, this means that the procedure is established, documented, implemented, and maintained. A single document may include the requirements for one or more procedures. A requirement for a documented procedure may be covered by more than one document.

Note 2
The extent of quality management system documentation can differ between organizations due to:

a) size of organization and type of activities,
b) complexity of processes and their interactions, and
c) competence of personnel.

4.2.1 General (continued)

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

Note 3
The documentation can be in any form or type of medium.

4.2.2 Quality Manual

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

4.2.2

4.2.2.a
Has the organization established and maintained a quality manual that includes:

a) scope of the quality management system, including details of, and justification for, any exclusions? (see ISO 9001 clause 1.2)

4.2.2.b
b) documented procedures established for the quality management system, or reference to them?

4.2.2.c
c) description of the interaction between processes of the quality management system?

4.2.3 Control of Documents

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

4.2.3
Are the documents required by the quality management system controlled?

4.2.3
Are records (a special type of document) controlled according to the requirements given in 4.2.4?

4.2.3
Has a documented procedure been established to control documents?

4.2.3.a
Does the documented procedure define the controls to:

a) approve documents for adequacy prior to issue?

4.2.3.b
b) review, and update as necessary, and re-approve documents?

4.2.3.c
c) ensure that changes and the current revision status of documents are identified?

4.2.3 Control of Documents (continued)

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

4.2.3.d

d) ensure that relevant versions of applicable documents are available at points of use?

4.2.3.e
e) ensure that documents remain legible and readily identifiable?

4.2.3.f
f) ensure that documents of external origin determined by the organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled?

4.2.3.g
g) prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose?

4.2.4 Control of Records

ISO 9001
Clause ISO 9001:2008 Requirements
Status
(C-P-N)

4.2.4
Are records established and controlled to provide evidence of conformity to requirements and of the effective operation of the quality management system?

4.2.4
Has a documented procedure been established for controlling records?

4.2.4
Does the documented procedure define the controls needed for the:

Identification of records?

4.2.4
Storage of records?

4.2.4
Protection of records?

4.2.4
Retrieval of records?

4.2.4
Retention time of records?

4.2.4
Disposition of records?

4.2.4
Are records kept legible, readily identifiable, and retrievable?

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2011-04-02T23:36:00.004+07:00

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Kinds of ISO 26000 misuse; “….to know about potential misuse is to prevent it!”

2011-04-01T00:04:00.000+07:00

ISO 26000 states in its scope:
“This International Standard is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose of the International Standard.”

From here the following kinds of potential or factual misuse can be deducted.

Kind Examples, non-exhaustive Related text of scope Recommended action
A
Misleading representation ISO 26000 is listed among certifiable management system standards like ISO 9001 or ISO 14001, e.g. on websites or in any other documentation.
This International Standard is not a management system standard Make the originator aware of scope and purpose and that ISO 26000 is a guidance standard and not a management system standard.
A
ISO 26000 is described as being “designed to become a regulatory instrument…” It is not intended or appropriate for regulatory use. Make the originator aware that ISO 26000 is a guidance standard and can’t be a regulatory instrument like an international treaty or convention.
Regulatory instruments are issued by governments or intergovernmental organizations, not by ISO or other standards bodies.

A
ISO 26000 is shown on a website or any other media next to or under “certification”, or in relation to certification or awards like Baldrige, so that the neophyte gets the impression that ISO 26000 is a certifiable standard.
It is not intended or appropriate for certification purposes. Make the originator aware of the ISO 26000 scope and purpose of the guidance standard, and urge for a change of that misrepresentation so that the ISO 26000 does not appear in conjunction with any kind of claim or offer for certification.
B
Use in contracts ISO 26000 is mentioned, either separately or in conjunction with other standards, among contract conditions to be met; regardless of whether the contracts are business-to-business or government-to-business.
It is not intended or appropriate for contractual use. Make the contract partner aware of the ISO 26000 scope and purpose and that it is a guidance standard, does not contain requirements, and is not for contractual use.
C
Use in public procurement ISO 26000 is mentioned in procurement conditions so that possible suppliers get the impression that they would have to meet requirements contained in ISO 26000.
It is not intended or appropriate for contractual use. Make the procuring agency/authority aware of the scope and purpose and that ISO 26000 is a guidance standard, which does not contain requirements, and that it is not for use in procurement.
D
Use in legislation and/or regulation
ISO 26000 would be made law or regulation, or would be referenced in a law or regulation as an instrument to comply with.
It is not intended or appropriate for regulatory use. Make the authority in question aware that this would be a misapplication and an inappropriate use of the guidance standard because it does not contain requirements that could be enforced.
E
Use for certification A company or any other organization requests an ISO 26000 certificate from its existing or potential supplier. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose of the International Standard. Create awareness that ISO 26000 as a guidance standard does not contain certifiable requirements so that there is no “ISO 26000 certificate”.
Resist such a request.
Advise the organization in question how to demonstrate the use of ISO 26000.

E
A company or any other organization desires an ISO 26000 certificate. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose of the International Standard.
Create awareness that ISO 26000 does not contain certifiable requirements so that there is no “ISO 26000 certificate”.
Advise the organization in question how to use the ISO 26000 and how to demonstrate its use.
E
A company or any other organization claims to be ISO 26000 certified. Any claims to be certified to ISO 26000 would be a misrepresentation of the intent and purpose of the International Standard. Advise the organization on the character of ISO 26000 being a guidance standard and that an “ISO 26000 certificate” is not possible but would rather demonstrate that the organization has not understood the ISO 26000 correctly.

E
A certification body offers an ISO 26000 audit or an ISO 26000 certificate Any offer to certify to ISO 26000 would be a misrepresentation of the intent and purpose of the International Standard. Advise the certification body on the character of ISO 26000 being a guidance standard, that it does not contain requirements, that an “ISO 26000 certificate” is therefore not possible, and that such offers would demonstrate that the certification body has a false understanding of ISO 26000.
Convey that message to your partners.

F
Use as reference in certifiable social responsibility standards Advertising/offering a certifiable standard stating it to be “based on ISO 26000” or some other variation of that theme There is no explicit text in the scope but a main feature of ISO 26000 is to be non-certifiable; not, because this is the character of ISO 26000 but because social responsibility is a dynamic process with continuously changing needs and demands.

A certificate reflects only the view at a special point of time.

It would be disastrous for the enhancement of “social responsibility” to imply the achievement of “social responsibility” having gotten a certificate. There are other certifiable standards that address parts of the issues contained in ISO 26000, which came into existence before ISO 26000.

The creation of new certifiable standards in the area of social responsibility is an issue separate from the ISO 26000 process.

Such new certifiable standards will regularly be published to gain more revenues from certification. They are different from ISO 26000 as regards spirit, purpose and intent.

If such new certifiable standards adorn themselves with attributes like “based on ISO 26000,” this is supposed to seek an additional qualification by misusing the ISO name and logo and the ISO 26000 reputation.

Recommended actions:
- Create awareness of the purpose of such new certifiable standards;
- oppose their development; and
- avoid using them
- include this message into contacts with your partners.

An inquiry paper involves a lot of thought process

2011-03-25T08:58:00.000+07:00

Through the college years student are made to grow their own way of believing, perspectives ideas to encourage innovation and creativity. Writing custom research paper is one of the methods to build up the thought process of the student. Research paper service writing is for which you present your perspective and ideas on the work done through the experts of that particular area or writing on something which you begin from scratch. As observed above writing an inquiry paper involves a lot of thought process where you've to look into about the topic and present your point of view which in turn appears like a large task to the student. Even though, this entirely can be made quite simple, whenever certain procedure is followed although writing help with term paper is an inquiry.

It is not necessary to abide by one equal procedure all the time even though you are able to yourself develop a course of action which is most appropriate for you while writing a research paper. This write up is going to supply you with the common steps that ought to be accepted although writing a research paper; these steps are going to aid you and make your job a lot easier. The first step is to decide a research paper topic of your interest as your approach toward the topic would find the effort you put in writing your research paper. . Make certain the inquiry paper topic you chose doesn't have a constricted range source material.

A Guide to Online Casino

2011-03-19T19:25:00.002+07:00

If you do not have to leave the house only to have to play online casinos because they have easy access to the house (assuming you have a computer and Internet access). Once done, you're on your way to online casinos games! But before you enjoy, there are several guidelines and things you should know about online casinos, especially if you are a beginner. Reduce the speed of hormones and have to read your mind and absorb the following information.

The gambling industry casinos online is very complex and varied, with some bad elements meaning that there are many dishonest and problematic sites. This little guide would be able to bring in the selection of an honest and trusted online site casino gambling. This is useful in its role to ensure that the money would be on their enthusiasm for the future of casino gambling online to pass significant. Here are some tips for choosing a gambling site online casinos.
Make sure the casino site online gambling is legal. What would you do? It will not review a government building. What you can do it is to find the license information in the casino. Then read carefully the different bonuses and promotions the site offers online casino s game, because if you're not around and have accepted the future, you can have no evidence against him. Remember that prevention is better than cure. Another recommendation would be to play first instead of in small quantities to spend large sums of money immediately. Start by checking the integrity and status of online gambling remains a major risk, particularly financial. The last and most important advice in the online casino games is that we must never forget that the game is all about fun and enjoyment, not money. The game is not a job but a hobby that makes you happy, life easi, and online gambling is for fun only.

QUALITY POLICY

2011-03-10T23:06:00.000+07:00

Quay Transport Ltd is a progressive company committed to
providing a quality service that will meet or exceed the requirements of
all its customers, in a timely and cost efficient manner.

Through adherence to quality practices, the company aims to:
1. Provide a transport service that satisfies customer needs and requirements.
2. To comply with transport legislation by:-
(i). Operating efficient vehicles and equipment that meet current European and G.B. National regulations, including those covering the carriage of dangerous goods.
(ii). Employing experienced, qualified, trained and motivated office staff and drivers.
3. To maintain communications with customers so that service levels
are measured and improved, where possible.
4. To manage the business so that efficiency, competitiveness and
Profitability is maintained and the customer base expanded.

The Quality Management System has been documented in accordance with the requirements of BS-EN-ISO 9001:2008. All work carried out by Quay Transport Ltd. is in accordance with the documented procedures. These procedures have been reviewed by the Management to ensure that if they are adhered to, they will ensure that any work is of a good quality and carried out safely, with due regard for the environment and will meet or exceed the requirements of the customer.

All work is controlled by either Quay Transport Ltd. own, or customer specific procedures. All work carried out is in accordance with all current, relevant, legal and regulatory requirements.

All employees must be made aware of the Quality Management System and all of the procedures related to their scope of work.

It is the responsibility of all employees to ensure that they are carrying out their duties in accordance with the Quality Management System.

The Quality Policy will be reviewed at each Management Review to ensure that it is still relevant to the company.

The Quality Manager is responsible for ensuring that the Quality Management System and the documented procedures are distributed and understood by all employees.
This will ensure the satisfactory implementation and adherence of all procedures old and new.

CLARIFICATION OF CHANGES FROM ISO 9001:2000 TO ISO 9001:2008

2011-03-10T23:04:00.000+07:00

These changes are categorised under the clause numbers of the standard

4 Quality management system
Outsourcing of processes remains an integral part of the new standard. The clause now has an emphasis on the processes complying with both legal and customer requirements. As previously, it remains an organization’s responsibility to ensure all the necessary processes are in place to meet regulatory, mandatory and customer requirements. The clause now better defines the responsibilities of the organization to assist in determining the impacts or problems that may occur between the organisation and the supplier, and to ensure they are effectively managed.

4.1 General requirements
The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard.
The organization shall:
a) determine the processes needed for the quality management system and their application throughout the organization (see 1.2)
b) determine the sequence and interaction of these processes,
c) determine criteria and methods needed to ensure that both the operation and control of these processes are effective,
d) ensure the availability of resources and information necessary to support the operation and monitoring of these processes,
e) monitor, measure where applicable, and analyse these processes, and
f) implement actions necessary to achieve planned results and continual improvement of these processes.
These processes shall be managed by the organization in accordance with the requirements of this International Standard.
Where an organization chooses to outsource any process that affects product conformity to requirements, the organization shall ensure control over such processes. The type and extent of control to be applied to these outsourced processes shall be defined within the quality management system.
NOTE 1 Processes needed for the quality management system referred to above include processes for management activities, provision of resources, product realization, measurement, analysis and improvement.
NOTE 2 An “outsourced process” is a process that the organization needs for its quality management system and which the organization chooses to have performed by an external party,
NOTE 3 Ensuring control over outsourced processes does not absolve the organization of the responsibility of conformity to all customer, statutory and regulatory requirements. The type and extent of control to be applied to the outsourced process can be influenced by factors such as
a) the potential impact of the outsourced process on the organization's capability to provide product that conforms to requirements,
b) the degree to which the control for the process is shared,
c) the capability of achieving the necessary control through the application of 7.4.

4.2.1
There is now clarification that single documents may contain one or more procedures and the documented procedures can be covered by one or more documents.
4.2.1 General
The quality management system documentation shall include:
a) documented statements of a quality policy and quality objectives,
b) a quality manual,
c) documented procedures and records required by this International Standard, and
d) documents, including records, determined by the organization to be necessary to ensure the effective planning, operation and control of its processes.
NOTE 1 Where the term “documented procedure” appears within this International Standard, this means that the procedure is established, documented, implemented and maintained. A single document may address the requirements for one or more procedures. A requirement for a documented procedure may be covered by more than one document.
NOTE 2 The extent of the quality management system documentation can differ from one organization to another due to
a) the size of organization and type of activities,
b) the complexity of processes and their interactions, and
c) the competence of personnel.
NOTE 3 The documentation can be in any form or type of medium.

4.2.3 (f)
The standard now requires an organization to determine the extent of the external documentation that requires controlling in order to maintain and operate the quality management system.
4.2.3 Control of documents
Documents required by the quality management system shall be controlled. Records are a special type of document and shall be controlled according to the requirements given in
A documented procedure shall be established to define the controls needed:
a) to approve documents for adequacy prior to issue,
b) to review and update as necessary and re-approve documents,
c) to ensure that changes and the current revision status of documents are identified,
d) to ensure that relevant versions of applicable documents are available at points of use,
e) to ensure that documents remain legible and readily identifiable,
f) to ensure that documents of external origin determined by the organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled, and
g) to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.

5.5.2
The standard determines that the member of management must be a member of the organization’s management team and not an external member of management.
5.5.2 Management representative
Top management shall appoint a member of the organization's management who, irrespective of other responsibilities, shall have responsibility and authority that includes:
a) ensuring that processes needed for the quality management system are established, implemented and maintained,
b) reporting to top management on the performance of the quality management system and any need for improvement, and
c) ensuring the promotion of awareness of customer requirements throughout the organization.
NOTE The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system.

6.2.1
Competence remains a key issue, with the competence of personnel affecting the performance of conformity to product requirements, directly or indirectly, being controlled by the organization.

6.2 Human resources
6.2.1 General
Personnel performing work affecting conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience.
NOTE Conformity to product requirements can be affected directly or indirectly by personnel performing any task within the quality management system.

6.3 (c)
‘Information systems’ has been included within the example brackets, to ensure product release.
6.3 Infrastructure
The organization shall determine, provide and maintain the infrastructure needed to achieve conformity to product requirements. Infrastructure includes, as applicable,
a) buildings, workspace and associated utilities,
b) process equipment (both hardware and software), and
c) supporting services (such as transport, communication or information systems).

6.4
The definition of work environment has been better defined in a note, to include physical, environments and other factors such as weather, lighting, sound and temperature to ensure conditions under which work is performed meet requirements.
6.4 Work environment
The organization shall determine and manage the work environment needed to achieve conformity to product requirements.
NOTE The term “work environment” relates to those conditions under which work is performed including physical, environmental and other factors (such as noise, temperature, humidity, lighting or weather).

7.2.1 (a)
A note has been included giving examples of post-delivery.

7.2.1 Determination of requirements related to the product
The organization shall determine:
a) requirements specified by the customer, including the requirements for delivery and post-delivery activities,
b) requirements not stated by the customer but necessary for specified or intended use, where known,
c) statutory and regulatory requirements applicable to the product, and
d) any additional requirements considered necessary by the organization.
NOTE Post-delivery activities include, for example, actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.

7.3.1
A note has been included to expand on the definition of this clause.
7.3.1 Design and development planning
The organization shall plan and control the design and development of product. During the design and development planning, the organization shall determine:
a) the design and development stages,
b) the review, verification and validation that are appropriate to each design and development stage, and
c) the responsibilities and authorities for design and development.
The organization shall manage the interfaces between different groups involved in design and development to ensure effective communication and clear assignment of responsibility.
Planning output shall be updated, as appropriate, as the design and development progresses.
NOTE Design and development review, verification and validation have distinct purposes. They can be conducted and recorded separately or in any combination, as suitable for the product and the organization.

7.3.3
An additional description has been added to identify the meaning of service provision to include details of product preservation.
7.3.3 Design and development outputs
The outputs of design and development shall be in a form suitable for verification against the design and development input and shall be approved prior to release.
Design and development outputs shall:
a) meet the input requirements for design and development,
b) provide appropriate information for purchasing, production and service provision,
c) contain or reference product acceptance criteria, and
d) specify the characteristics of the product that are essential for its safe and proper use.
NOTE Information for production and service provision can include details for the preservation of product.

7.6
Additional guidance regarding the ability of computer software to satisfy the intended application would typically include its verification and configuration management to maintain its suitability for use.
7.6 Control of monitoring and measuring equipment
The organization shall determine the monitoring and measurement to be undertaken and the monitoring and measuring equipment needed to provide evidence of conformity of product to determined requirements.
The organization shall establish processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements.
Where necessary to ensure valid results, measuring equipment shall:
a) be calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; where no such standards exist, the basis used for calibration or verification shall be recorded (see 4.2.4);
b) be adjusted or re-adjusted as necessary;
c) have identification in order to determine its calibration status;
d) be safeguarded from adjustments that would invalidate the measurement result;
e) be protected from damage and deterioration during handling, maintenance and storage.
In addition, the organization shall assess and record the validity of the previous measuring results when the equipment is found not to conform to requirements. The organization shall take appropriate action on the equipment and any product affected. Records of the results of calibration and verification shall be maintained (see 4.2.4).
When used in the monitoring and measurement of specified requirements, the ability of computer software to satisfy the intended application shall be confirmed. This shall be undertaken prior to initial use and reconfirmed as necessary.
NOTE Confirmation of the ability of computer software to satisfy the intended application would typically include its verification and configuration management to maintain its suitability for use.

8.2.1
Additional note added giving examples of the different methods on measuring and monitoring customer satisfaction through data analysis, surveys, claims, warranties, dealer reports.
8.2.1 Customer satisfaction
As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be determined.
NOTE Monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports.

8.2.2
The requirement for internal audit records to be maintained has been made clearer.
8.2.2 Internal audit
The organization shall conduct internal audits at planned intervals to determine whether the quality management system:
a) conforms to the planned arrangements (see 7.1), to the requirements of this International Standard and to the quality management system requirements established by the organization, and
b) is effectively implemented and maintained.
An audit programme shall be planned, taking into consideration the status and importance of the processes and areas to be audited, as well as the results of previous audits. The audit criteria, scope, frequency and methods shall be defined. The selection of auditors and conduct of audits shall ensure objectivity and impartiality of the audit process. Auditors shall not audit their own work.
A documented procedure shall be established to define the responsibilities and requirements for planning and conducting audits, establishing records and reporting results.
Records of the audits and their results shall be maintained (see 4.2.4).
The management responsible for the area being audited shall ensure that any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up activities shall include the verification of the actions taken and the reporting of verification results (see 8.5.2). NOTE See ISO 19011 for guidance.

8.2.3
Additional note advising that organizations need to consider the type and extent of monitoring and measuring for each process in relation to the impact on the conformity for product requirements and its effectiveness within QMS.
8.2.3 Monitoring and measurement of processes
The organization shall apply suitable methods for monitoring and, where applicable, measurement of the quality management system processes. These methods shall demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken, as appropriate.
NOTE When determining suitable methods, it is advisable that the organization consider the type and extent of monitoring or measurement appropriate to each of its processes in relation to their impact on the conformity to product requirements and on the effectiveness of the quality management system.

8.2.4
There is clarification in releasing products to the customer and records of who authorises to sign off the product for delivery.
8.2.4 Monitoring and measurement of product
The organization shall monitor and measure the characteristics of the product to verify that product requirements have been met. This shall be carried out at appropriate stages of the product realization process in accordance with the planned arrangements (see 7.1).
Evidence of conformity with the acceptance criteria shall be maintained. Records shall indicate the person(s) authorizing release of product for delivery to the customer (see 4.2.4).
The release of product and delivery of service to the customer shall not proceed until the planned arrangements (see 7.1) have been satisfactorily completed, unless otherwise approved by a relevant authority and, where applicable, by the customer.

8.3 Control of nonconforming product
The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product.
Where applicable, the organization shall deal with nonconforming product by one or more of the following ways:
a) by taking action to eliminate the detected nonconformity;
b) by authorizing its use, release or acceptance under concession by a relevant authority and, where
applicable, by the customer;
c) by taking action to preclude its original intended use or application;
d) by taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started.
When nonconforming product is corrected it shall be subject to re-verification to demonstrate conformity to the requirements.
Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, shall be maintained (see 4.2.4).

8.4 Analysis of data
The organization shall determine, collect and analyse appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources.

The analysis of data shall provide information relating to:
a) customer satisfaction (see 8.2.1),
b) conformity to product requirements (see 8.2.4),
c) characteristics and trends of processes and products, including opportunities for preventive action (see 8.2.3 and 8.2.4), and
d) suppliers (see 7.4).

8.5 Improvement
8.5.1 Continual improvement
The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.

8.5.2 Corrective action
The organization shall take action to eliminate the causes of nonconformities in order to prevent recurrence.
Corrective actions shall be appropriate to the effects of the nonconformities encountered.
A documented procedure shall be established to define requirements for
a) reviewing nonconformities (including customer complaints),
b) determining the causes of nonconformities,
c) evaluating the need for action to ensure that nonconformities do not recur,
d) determining and implementing action needed,
e) records of the results of action taken (see 4.2.4), and
f) reviewing the effectiveness of the corrective action taken.

8.5.3 Preventive action
The organization shall determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential problems.
A documented procedure shall be established to define requirements for:
a) determining potential nonconformities and their causes,
b) evaluating the need for action to prevent occurrence of nonconformities,
c) determining and implementing action needed,
d) records of results of action taken (see 4.2.4), and
e) reviewing the effectiveness of the preventive action taken.

IMPLEMENTATION GUIDANCE FOR ISO 9001:2008

2011-03-10T22:55:00.001+07:00

Figure 1 - Implementation timetable for ISO 9001:2008, for all user groups

Figure 1 - Implementation timetable for ISO 9001:2008, for all user groups

To benefit from the clarifications introduced into ISO 9001:2008, users (from all user groups) should note the recommendations given in the table below. Recommendations for specific user groups are given in section 4.2 further down.

Get acquainted with the new edition of the standard. Use Annex B in ISO 9001:2008 to facilitate identification of the clarifications

Was your former interpretation of ISO 9001:2000 different from the clarifications provided by ISO 9001:2008 ?
If not, communicate to both internal and external parties the conclusion and results of your implementation of ISO 9001:2008.

If yes, determine the impact of the clarifications of the new version on your current use of ISO 9001 and plan any necessary remedial actions.
Use the Plan-Do-Check-Act methodology to manage the implementation of your remedial actions, but keep in mind the timeframe provided in Figure 1.

Note that the actions may need to vary according to your user group (see 4.2 below).

4.2 Guidance for specific user groups
These recommendations complement the generic guidance to all user groups given in section 3.0 above.

4.2.1 Organizations using ISO 9001:2000

a) Current users
Organisations that are already certified to ISO 9001:2000 should contact their certification/registration bodies (CB/RB) to agree a programme for analysing the clarifications in ISO 9001:2008 in relation to their individual quality management systems and for upgrading their certificates.

Certified organizations should bear in mind that ISO 9001:2000 certificates have the same status as new ISO 9001:2008 certificates during the co-existence period.

Organizations in the process of certification to ISO 9001:2000 should change to using ISO 9001:2008 and apply for certification to it.

b) New users
New users should start by using ISO 9001:2008.

c) Industry Sector Schemes
Users of specific sector schemes are recommended to refer to the organization that is responsible that sector scheme’, e.g. for:
• ISO/TS 16 949 refer to the IATF,
• TL 9000 refer to the QuEST Forum
• AS 9000/ EN 9100 refer to the IAQG

4.2.2 National Standards Bodies

Information regarding the 2008 edition of ISO 9001 should be communicated to standard users, in a timely manner, by the national standards bodies (NSBs). It is recommended that NSB actions be synchronized with the information flows from ISO and ISO/TC 176.

NSBs are responsible, at a national level, for communicating the issues regarding the changes from ISO 9001:2000 to ISO 9001:2008 to all interested parties and for providing translations of the new edition of the standard in their national languages. It is recommended that they coordinate their communications regarding these issues with other local interested parties (for example: ABs, CB/RBs, professional quality associations, etc.).

Translation Issues - If a requirement for translation of the new standards exists, the translation process should be started as early as possible, in order to provide the equivalent national edition as soon as possible.

An NSB should analyse if there are interpretation problems in the national ISO 9001:2000 version due to former translation problems. In affirmative cases the NSB should carry out an extensive translation of the standard. If interpretation divergences still remain, the NSB is recommended to apply for clarification to the “ISO/TC 176 Interpretations Working Group” using the established “Interpretations” process.

If an NSB has no translation problem with its version of ISO 9001:2000 it can use Annex B to ISO 9001:2008 as a quick guide for preparing its translation of the standard.

4.2.4 Accreditation Bodies

ABs should refer to the joint IAF-ISO communiqué for the implementation of accredited certification to ISO 9001:2008 (see 4.1 above).

4.2.5 Certification Bodies

CBs should refer to the joint IAF-ISO communiqué for the implementation of accredited certification to ISO 9001:2008 (see 4.1 above).

CBs should remember that certificates of conformity to ISO 9001:2008 and/or its national equivalent adoptions can only be issued after the official publication of the amended standard.

It is important that accredited certification bodies ensure that their auditors are aware of the clarifications introduced in ISO 9001:2008, and their implications, prior to conducting audits to that standard.

4.2.6 Training Bodies and Consultants

All trainers and consultants should be aware of the clarifications in ISO 9001:2008. All training bodies and consultants are recommended to determine the need for updating training programs and documentation, or any other changes necessary, to the services they provide.

5.0 FREQUENTLY ASKED QUESTIONS

While this Implementation Guidance provides recommendations on a number of issues facing the different user groups during the co-existence period, it does not address more general questions about the ISO 9000 standards. Instead ISO/TC 176/SC 2 has prepared a set of frequently asked questions (FAQs) to provide such advice.

It is expected that the FAQs will be updated on a more regular basis than this Implementation Guidance. For the latest version of the FAQs, reference should be made to the open access web site at www.iso.org/tc176/sc2

6.0 AUTHENTICITY OF INFORMATION REGARDING ISO 9001:2008

The first point of contact for information regarding the requirements of ISO 9001:2008 should be your National Standards Body (for a listing of ISO’s member National Standards Bodies, see www.iso.org/iso/about/iso_members.htm).

Other recommended sources of information are:

• ISO’s web site www.iso.org provides general information regarding ISO 9001:2008 and the ISO 9004 revision programme (as well as details of its member National Standards Bodies).

• The ISO/TC176 web site www.tc176.org provides more specific information on the structure and work programme of ISO/TC176, and on the formal “interpretations” issued on ISO 9001

• The ISO/TC176/SC2 web site, www.iso.org/tc176/sc2 provides detailed information on the ISO 9001/9004 revision program, updated on a regular basis.
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AIMS MANAGEMENT CONSULTANTS for ISO 9001:2008

2011-03-10T22:53:00.002+07:00

AIMS MANAGEMENT CONSULTANTS for ISO 9001:2008

CONTENTS

1.0 INTRODUCTION

2.0 BACKGROUND ON ISO 9001:2008 REVISION PROCESS

3.0 USER GROUPS

4.0 IMPLEMENTATION GUIDANCE

4.1 GENERIC GUIDANCE

4.2 SPECIFIC GUIDANCE TO USER GROUPS

5.0 FREQUENTLY ASKED QUESTIONS

6.0 AUTHENTICITY OF INFORMATION REGARDING ISO 9001:2008
1. INTRODUCTION

This Implementation Guidance has been developed to assist users in understanding the issues that need to be considered during the co-existence period between ISO 9001:2000 and ISO 9001:2008.

While the changes between ISO 9001:2000 and ISO 9001:2008 are expected to have a limited impact on users, some arrangements regarding implementation are needed.

Note: To reflect the limited scope of the changes the term “implementation” is now being used to make a clear distinction with the former “transition” from ISO 9001:1994 to ISO 9001:2000, when there were significant changes throughout the standard.

A wide diffusion of this implementation guidance is recommended, in particular the comparison table between ISO 9001:2008 and ISO 9001:2000, given in Annex B to ISO 9001:2008..

ISO 9001:2008 has been developed in order to introduce clarifications to the existing requirements of ISO 9001:2000 and to improve compatibility with ISO 14001:2004. ISO 9001:2008 does not introduce additional requirements nor does it change the intent of the ISO 9001:2000 standard.

Certification to ISO 9001:2008 is not an “upgrade”, and organizations that are certified to ISO 9001:2000 should be afforded the same status as those who have already received a new certificate to ISO 9001:2008

No new requirements were introduced in this edition but, in order to benefit from the clarifications of ISO 9001:2008, users of the former version will need to take into consideration whether the clarifications introduced have an impact on their current interpretation of ISO 9001:2000, as changes may be necessary to their QMS

2. BACKGROUND TO THE ISO 9001:2008 REVISION PROCESS

In order to assist organizations to have a full understanding of the new ISO 9001:2008, it may be useful to have an insight on the revision process, how this revision reflects the inputs received from users of the standard, and the consideration given to benefits and impacts during its development.

Prior to the commencement of a revision (or amendment) to a management system standard, ISO/Guide 72:2001 Guidelines for the justification and development of management system standards recommends that a “Justification Study” is prepared to present a case for the proposed project and that it outlines details of the data and inputs used to support its arguments. In relation to the development of ISO 9001:2008 user needs were identified from the following:
 the results of a formal “Systematic Review” on ISO 9001:2000 that was performed by the members of ISO/TC 176/SC2 during 2003-2004
 feedback from the ISO/TC 176/Working Group on “Interpretations”
 the results of an extensive worldwide “User Feedback Survey on ISO 9001 and ISO 9004” by ISO/TC 176/SC 2/WG 18 and similar national surveys.

The Justification Study identified the need for an amendment, provided that the impact on users would be limited and that changes would only be introduced when there were clear benefits to users.

The key focuses of the ISO 9001:2008 amendment were to enhance the clarity of ISO 9001:2000 and to enhance its compatibility with ISO 14001:2004.

A tool for assessing the impacts versus benefits for proposed changes was created to assist the drafters of the amendment in deciding which changes should be included, and to assist in the verification of drafts against the identified user needs. The following decision making principles were applied:
1) No changes with high impact would be incorporated into the standard;
2) Changes with medium impact would only be incorporated when they provided a correspondingly medium or high benefit to users of the standard;
3) Even where a change was low impact, it had to be justified by the benefits it delivered to users, before being incorporated.

The changes incorporated in this ISO 9001:2008 edition were classified in terms of impact into the following categories:
 No changes or minimum changes on user documents, including records
 No changes or minimum changes to existing processes of the organization
 No additional training required or minimal training required
 No effects on current certifications

The benefits identified for the ISO 9001:2008 edition fall into the following categories:
 Provides clarity
 Increases compatibility with ISO 14001.
 Maintains consistency with ISO 9000 family of standards.
 Improves translatability.

3. USER GROUPS

3.1 Individual organizations using ISO 9001 (including industry associations)

a) Current Users of ISO 9001:2000
This user group is defined as having completed or being in the process of implementing ISO 9001:2000, regardless of whether they are certified or not, or whether they intend to be certified or not.

b) New Users
A New User is defined as an organisation that is either beginning to use ISO 9001:2000 or ISO 9001:2008 for the first time or is a potential user of the standard in the future.

c) Users of Industry Sector Schemes, based on ISO 9001:2000
This user group is defined as those using quality management system programmes based on ISO 9001:2000 that include additional quality management system requirements, that can either be certified or accredited under the guidance of a particular
3.2 Other user groups

These are defined as being:

a) National Standards Bodies (NSBs)
b) Accreditation Bodies (ABs)
c) Certification/Registration Bodies (CB/RBs)
d) Trainers and Consultants

4. IMPLEMENTATION GUIDANCE

4.1 Generic guidance

All users groups are strongly advised to note the Joint IAF-ISO communiqué for Implementation of accredited certification to ISO 9001:2008, which details the agreed implementation plan for accredited certification as follows:
Accredited certification to ISO 9001:2008 shall not be granted until the publication of ISO 9001:2008 as an International Standard.
Certification of conformity to ISO 9001:2008 and/or national equivalents shall only be issued after official publication of ISO 9001:2008 (which should take place before the end of 2008) and after a routine surveillance or re-certification audit against ISO 9001:2008.

Validity of certifications to ISO 9001:2000
One year after the publication of ISO 9001:2008 all accredited certifications issued (new certifications or re-certifications) shall be to ISO 9001:2008.
Twenty four months after publication by ISO of ISO 9001:2008, any existing certification issued to ISO 9001:2000 shall not be valid.

Figure 1 - Implementation timetable for ISO 9001:2008, for all user groups

Figure 1 - Implementation timetable for ISO 9001:2008, for all user groups

To benefit from the clarifications introduced into ISO 9001:2008, users (from all user groups) should note the recommendations given in the table below. Recommendations for specific user groups are given in section 4.2 further down.

Get acquainted with the new edition of the standard. Use Annex B in ISO 9001:2008 to facilitate identification of the clarifications

Was your former interpretation of ISO 9001:2000 different from the clarifications provided by ISO 9001:2008 ?
If not, communicate to both internal and external parties the conclusion and results of your implementation of ISO 9001:2008.

If yes, determine the impact of the clarifications of the new version on your current use of ISO 9001 and plan any necessary remedial actions.
Use the Plan-Do-Check-Act methodology to manage the implementation of your remedial actions, but keep in mind the timeframe provided in Figure 1.

Note that the actions may need to vary according to your user group (see 4.2 below).

4.2 Guidance for specific user groups
These recommendations complement the generic guidance to all user groups given in section 3.0 above.

4.2.1 Organizations using ISO 9001:2000

a) Current users
Organisations that are already certified to ISO 9001:2000 should contact their certification/registration bodies (CB/RB) to agree a programme for analysing the clarifications in ISO 9001:2008 in relation to their individual quality management systems and for upgrading their certificates.

Certified organizations should bear in mind that ISO 9001:2000 certificates have the same status as new ISO 9001:2008 certificates during the co-existence period.

Organizations in the process of certification to ISO 9001:2000 should change to using ISO 9001:2008 and apply for certification to it.

b) New users
New users should start by using ISO 9001:2008.

c) Industry Sector Schemes
Users of specific sector schemes are recommended to refer to the organization that is responsible that sector scheme’, e.g. for:
• ISO/TS 16 949 refer to the IATF,
• TL 9000 refer to the QuEST Forum
• AS 9000/ EN 9100 refer to the IAQG

4.2.2 National Standards Bodies

Information regarding the 2008 edition of ISO 9001 should be communicated to standard users, in a timely manner, by the national standards bodies (NSBs). It is recommended that NSB actions be synchronized with the information flows from ISO and ISO/TC 176.

NSBs are responsible, at a national level, for communicating the issues regarding the changes from ISO 9001:2000 to ISO 9001:2008 to all interested parties and for providing translations of the new edition of the standard in their national languages. It is recommended that they coordinate their communications regarding these issues with other local interested parties (for example: ABs, CB/RBs, professional quality associations, etc.).

Translation Issues - If a requirement for translation of the new standards exists, the translation process should be started as early as possible, in order to provide the equivalent national edition as soon as possible.

An NSB should analyse if there are interpretation problems in the national ISO 9001:2000 version due to former translation problems. In affirmative cases the NSB should carry out an extensive translation of the standard. If interpretation divergences still remain, the NSB is recommended to apply for clarification to the “ISO/TC 176 Interpretations Working Group” using the established “Interpretations” process.

If an NSB has no translation problem with its version of ISO 9001:2000 it can use Annex B to ISO 9001:2008 as a quick guide for preparing its translation of the standard.

4.2.4 Accreditation Bodies

ABs should refer to the joint IAF-ISO communiqué for the implementation of accredited certification to ISO 9001:2008 (see 4.1 above).

4.2.5 Certification Bodies

CBs should refer to the joint IAF-ISO communiqué for the implementation of accredited certification to ISO 9001:2008 (see 4.1 above).

CBs should remember that certificates of conformity to ISO 9001:2008 and/or its national equivalent adoptions can only be issued after the official publication of the amended standard.

It is important that accredited certification bodies ensure that their auditors are aware of the clarifications introduced in ISO 9001:2008, and their implications, prior to conducting audits to that standard.

4.2.6 Training Bodies and Consultants

All trainers and consultants should be aware of the clarifications in ISO 9001:2008. All training bodies and consultants are recommended to determine the need for updating training programs and documentation, or any other changes necessary, to the services they provide.

5.0 FREQUENTLY ASKED QUESTIONS

While this Implementation Guidance provides recommendations on a number of issues facing the different user groups during the co-existence period, it does not address more general questions about the ISO 9000 standards. Instead ISO/TC 176/SC 2 has prepared a set of frequently asked questions (FAQs) to provide such advice.

It is expected that the FAQs will be updated on a more regular basis than this Implementation Guidance. For the latest version of the FAQs, reference should be made to the open access web site at www.isoukas.com

6.0 AUTHENTICITY OF INFORMATION REGARDING ISO 9001:2008

The first point of contact for information regarding the requirements of ISO 9001:2008 should be your National Standards Body (for a listing of ISO’s member National Standards Bodies, see www.isoconsultantsdelhi.com

Other recommended sources of information are:

• ISO’s web site www.cemarkinsdelhi.com provides general information regarding ISO 9001:2008 and the ISO 9004 revision programme (as well as details of its member National Standards Bodies).

• The ISO/TC176 web site www.isoconsultantsindia.com provides more specific information on the structure and work programme of ISO/TC176, and on the formal “interpretations” issued on ISO 9001

• The ISO/TC176/SC2 web site, www.qbdelhi.com provides detailed information on the ISO 9001/9004 revision program, updated on a regular basis.

The following table lists the records required by ISO 9001:2008

2011-03-10T22:49:00.003+07:00

The following table lists the records required by ISO 9001:2008. This list is not to be interpreted as full list of records that may be kept by a company. Many organizations keep more records than the ones listed. Also, depending on the format and content of the record, a single form, document or computer file may contain several of the records listed below.

ISO 9001 CLAUSE
TYPE OF RECORD
5.6.1 Management reviews
6.2.2 e) Education, training, skills and experience
7.1 d) Evidence that the realization processes and resulting product fulfill requirements
7.2.2 Results of the review of requirements related to the product and actions arising from the review
7.3.2 Design and development inputs relating to product requirements
7.3.4 Results of design and development reviews and any necessary actions
7.3.5 Results of design and development verification and any necessary actions
7.3.6 Results of design and development validation and any necessary actions
7.3.7 Results of the review of design and development changes and any necessary actions
7.4.1 Results of supplier evaluations and any necessary actions arising from the evaluations
7.5.2 d) As required by the organization to demonstrate the validation of processes where the resulting output cannot be verified by subsequent monitoring or measurement
7.5.3 The unique identification of the product, where traceability is a requirement
7.5.4 Customer property that is lost, damaged or otherwise found to be unsuitable for use
7.6 a) Basis used for calibration or verification of measuring equipment where no international or national measurement standards exist
7.6 Validity of the previous measuring results when the measuring equipment is found not to conform to requirements
7.6 Results of calibration and verification of measuring equipment
8.2.2 Internal audit results and follow-up actions
8.2.4 Indication of the person(s) authorizing release of product.
8.3 Nature of the product nonconformities and any subsequent actions taken, including concessions obtained
8.5.2 e) Results of corrective action
8.5.3 d) Results of preventive action

TRANSITION TO ISO 9001:2008

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Hellenic Accreditation System has adopted “ISO and IAF announce schedule for implementation of accredited certification to ISO 9001:2008”, where are stated the transition period for the implementation of ISO 9001:2008 and the expiration date of ISO 9001:2000. Therefore, the certificates according to ISO 9001:2000 are valid until November 15^th 2010. After that date, only the certificates according to ISO 9001:2008 will be considered as valid.

Taking into account that the transition period, from the issue date of ISO 9001:2008, is 24 months:

From November 15^th 2009, Certification Bodies shall only issue accredited certificates (new certificates and recertifications) according to ISO 9001:2008.

The organisations holding certificates to ISO 9001:2000 shall adopt the new Standard and take all the necessary measures in order to assure the renewal of their certificates before the completion of the transition period.

After November 15^th 2010, certificates according to ISO 9001:2000 will not be valid.

Certification Bodies shall inform ESYD, at the latest until November 15^th 2009, about their readiness to certify according to ISO 9001:2008. ESYD will assess Certification Bodies’ competency during the regular surveillances.

New certificates issued according to ISO 9001:2008 before ESYD’s surveillance, are covered by ESYD’s accreditation since the Organisations’ activities are included in the current Scope of Accreditation of the Certification Body.

Strategi to improve and maximize company performance

2010-08-13T12:54:00.002+07:00

In this era of increased competition, every time a company must evaluate its performance, and conduct a series of improvements, future growth and be competitive. These improvements will be continuous, so that the better performance of the company and can continue to excel in competition, or at least survive. One strategy to improve and maximize the performance of the company is by way of restructuring.
If we hear the term or word of restructuring, that there dipikiran us, as if talking about companies that are declining. This is caused by the definition of restructuring itself, which, among others as follows:

1. Restructuring, often referred to as downsizing or delayering, involving the reduction of the company in the field of labor, work unit or division, or reduction in the level positions within the company oganisasi structure. Reducing the scale of this company needed to improve the efficiency and effectiveness (David, F, 1997:226)
2. Restructuring strategies used to find a way out for companies that do not grow, get sick or there is a threat to the organization or industry on the verge of significant change in the door. Owners generally make changes in team management units, changes in strategy, or the introduction of new technology in the company. Furthermore, often followed by acquisition to build a critical section, sell the parts that are not necessary, in order to reduce the acquisition cost effectively. The result is a strong company, or an industrial transformation. Restructuring strategy requires a management team who have the insight to look forward, when the company was undervalued at that point at the position or industry ripe for transformation. The same insight needed to make turn around the business units, even in an unfamiliar business (Mintzberg & Quinn, 1996:732).
3. The restructuring aims to improve and maximize the performance of the company (Djohanputro, Bramantyo, 2004:2).

Yet every time the company made improvements, whether on a small scale or large scale, the aim is to improve performance. Of course, companies should not wait for a new decline in maintenance, because it could be late, so repairs should be carried out continuously. In general, the term used if the company wants to restructure to improve overall, and its purpose is to improve and maximize performance.

At this time, if you read in the newspapers, many companies that do corporate actions, which aim is to strengthen, improve and maximize performance. To understand what and how is the restructuring that will maximize shareholder value, below outline I tried to make the footage on these problems, which I take example from the book by Mr. Bram (former professor of mine) as follows:

a. Corporate Restructuring purposes.

The restructuring aims to improve and maximize performance. For companies that have been going public, maximizing the value of companies characterized by high stock prices, and prices can be perched at the top level. Persistence of the stock price is not a game of market participants or the results of the stock fry cooking, but it really is a reflection of investors' expectations about the future of the company. In line with the company already went public, selling price also reflects investors' expectations for the performance of the company's future. As for who is not going public, maximizing corporate value is reflected in selling prices of these companies.

b. Mapping portfolio and Stategic Business Unit (SBU) Company

The first thing to do is mapping the portfolio, to see how the ability of each asset in providing added value to the company. Is there an idle asset, or assets that are less productive, and do not need to be maintained because it was not in line with company strategy? The non-productive assets and not in line with corporate strategy should be set aside for sale.

Then the mapping, SBU, each SBU is assessed based on several characters, such as: a) the life cycle, b) the market, c) growth and cash flow. Furthermore, each SBU is assessed, whether still in line with company strategy. SBU appropriate, can be associated with an increase in value, or provide Economic Value Added (EVA) to the company as a whole.

c. SBU assessment

There are several methods for valuing the SBU. One common way is to calculate the present value of expected cash flows can be generated by the respective SBU. Net Present Value (NPV) of cash flows represents the value of the SBU. (Catt: there are 10 ways SBU assessment stage, will be submitted in a separate article).

d. Improving the portfolio and the SBU.

After valuation, the remaining assets and SBU only really fit with company strategy. However, asset quality and SBU needs to be evaluated, in order to operate optimally. After learning a variety of possible problems of assets, management needs to develop a range of alternative actions against those assets, with the aim of improving the productivity of the asset.

e. SBU value maximization.

The value of an SBU based on its cash flow health, particularly the pattern of cash flow prediction. SBU means of maximizing the value of the management efforts so that cash flow projections SBU since the restructuring will always be healthy and improved from time to time.

Things that need to be considered in maximizing the value of SBU:

1. Make sure that no potential assets are stored. Assets that often do not realize is that intangible asset, such as: a) the name of both companies, which can be lost if not dimanfaatkan.b) Ability to research and development, which is a potential for the company. c) The impact of marketing, such a vigorous campaign, which can position SBU products in consumers' minds.
2. Make sure that the funding company's healthy. Sound financial structure contributes a good part in maximizing the value of the SBU.
3. Make sure the organization supports any strategy in the maximization of the SBU.

f. Leadership Factor

Factors of leadership is one key to the success of corporate restructuring process. Without a good leader, the restructuring will be stopped in the middle of the road. Requirements first and foremost a leader in the restructuring process is a visionary. A leader also needs to be restructured to be an agent of change. Restructuring process, how good will always get resistance from some employees.

Leaders also need to have the ability to leverage (empowerment) of employees. Identification of assets and SBU well is a good starting point for restructuring. Identification error is fatal, and therefore makes the subordinate is able to do heavy tasks which can not be ignored.

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Company Performance Measured with the Balanced Scorecard

2010-08-13T12:44:00.002+07:00

Performance is the ability to work as shown by the work. Hawkins (The Oxford Paperback Dictionary, 1979) suggests understanding performance as follows: "Performance is: (1) the process or manner of performing, (2) a Notable action or achievement, (3) the performing of a play or other entertainment. " Company performance is something produced by a companies within a certain period in accordance with the standards set. Corporate performance should be a measurable results and describes the empirical conditions of an enterprise of any size agreed. To find out achieved performance is done performance assessment. The word is often interpreted with rating assessment. Whereas company performance is something produced by a company within a certain period in accordance with the standards set. Thus assessment of corporate performance (performance Companies assessment) implies a process or system of judgments about implementation of the working ability of an enterprise (organization) based on
certain standards (Kaplan and Norton, 1996; Lingle and Schiemann, 1996; Brandon & Drtina, 1997).

The purpose of performance assessment is to motivate personnel to reach organization's objectives and adhere to the established standards of behavior previously, in order to produce desired actions and outcomes by organization. Standards of behavior may include management policies or plans as outlined in a formal strategic plan, program and budget organization. Performance appraisals are also used to suppress behavior improper and to stimulate and enforce behavior should you wish, through feedback of performance results on time and rewards, both intrinsic and extrinsic. There are various assessment methods used during this performance, in accordance with company goals is to look for profit, then almost all measure company performance by financial measures. Here party corporate management tends to only want to satisfy shareholders, and less attention to broader measures of performance that is of interest stakeholders. Atkinson, et. Al. (1995) stated that performance measurement as follows:
"Performance measurement is perhaps the most Important, most misunderstood, and most Difficult task in management accounting. An effective system of performance measurement critical containts performance indicators (performance measures) That (a) consider Each activity and the organization it self from the customer's perspective, (2) Each evaluate activity using customer-validated measure of performance, (3) consider all facets of activity affect the performance That customers and, therefore, are comprehensive, and (4) Provide feed-back to help organization members identity problems and opportunities for improvement. "

The above statement implies that the performance assessment is important, it's likely to have misunderstandings, and a task The most difficult part of management accounting. An effective performance appraisal system should contain performance indicators, namely: (a) must consider each organizational activities and emphasis on customer perspective, (2) assess each activity using performance measuring tools that validate customers, (3) pay attention to all aspects of performance activities comprehensive that affect customers, and (4) provide information form of feedback to assist member organizations to recognize problems and opportunities for improvement. Further, Atkinson, Banker, Kaplan and Young (1995) pointed out that the role of
performance assessment in Helping to manage the organization members value chain. Referring to the concept, the assessment contains the performance tasks to measure a variety of activities so that organizational level generate feedback information for improvement of the organization. Repair organization implies organizational management improvement which include: (a) improved planning, (b) process improvement, and (c) improvement evaluation. The result is information for further evaluation improvement "-planning-evaluation process" hereinafter. Process "perencanaanproses- evaluation "should be carried out continuously (continuous process improvement) for the strategic factors (competitive advantage) can be achieved.

Assessment of company performance can be measured by the size and financial non-financial. The financial size to know the results of actions that have been done in the past and such financial measures is equipped with non-financial measures of customer satisfaction, productivity and cost effectiveness of business processes / internal as well as productivity and personnel commitments which will determine the financial performance of the future. Size shows the financial consequences of various actions that occur outside the non- financial. Improved financial returns are indicated by the size ROE is the result of a variety of operational performance such as: (1) increasing customer confidence in the products produced company, (2) increasing the productivity and cost effectiveness business / internal use by companies to produce products and services, (3) increased productivity and commitment of personnel. So if top management intends to double its financial performance company, then the focus of attention should be directed to motivate doubled the personnel in the performance or non-financial perspective operational, because that's where there is hyper real (the real drivers)
long-term financial performance. In the perspective of a broader assessment of performance, Hansen and Mowen (1997) states as follows: "Activity performance measure exists in both financial and non financial forms. These measures are Designed to assess how well an activity was Performed and the result achieved. They are Designed to Reveal Also if
constant improvement is being Complaints. Measures of activity center on three major performance dimension: (1) efficiency, (2) quality, and (3) time The above explains that there are two performance appraisal activities type of measurement, namely: financial and non financial. This measurement designed to assess how the performance of activities and outcomes that achieved. There is also a performance assessment designed to reveal if stagnation occurs repairs to be undertaken. Performance appraisal center activities are divided into three main dimensions, namely: (1) efficiency, (2) quality, (3) time. This matching is also described by Kaplan and Norton, (1996); Lingle and Schiemann, (1996) non-financial performance measures designed to assess how well the activities are successfully accomplished and focused on three The main dimensions of efficiency, quality and time. According to Dess and Lumpkin (2003:90) there are two approaches used to assess the performance of the company namely; first approach
financial ratio analysis (financial ratio analysis) and the second approach viewed from the perspective of the parties concerned (stakeholders perspective). In the financial ratio analysis can be divided into five types namely; (1) Short-term solvency or liquidity, (2) Long-term solvency measures, (3) Asset management (or turn over), (4) Profitability, (5) Market value.

The Relationship between the Company and Employee Partnership

2010-08-11T21:03:00.002+07:00

A company in the travel business will often face pressure. Various pressure comes not only from an external company, not infrequently even just a lot of pressure generated by the company's internal factors.

Actually, the pressure is coming both from internal and external, is not necessarily hamper the company to grow and progress. Often these factors were in fact provide an opportunity for companies to become larger. You remember the parable of "The bigger the sailors faced the waves, the more brilliant is the sailor." Now is staying how firms respond to the pressure as a means to constantly correct myself, and continuously improve things.

Internal or external pressure from the company if the company can actually be facing as much as possible is always creating and maintaining good relationships through communication "highway" by both sides earlier. Discussion this time we focus on how to create and maintain good relationships between companies, with their employees.

Why do employees important? Employees are important assets of the company. While he did not have a major influence in the decision making process, employees are the most quantity of assets in the company. Therefore, companies must be able to know and understand exactly what the employees' rights. In addition to smooth communication between the company and the employees, the attention given to the rights of company employees, the company can maintain good relations with employees. Groups of employees who have good intentions, most likely can help companies overcome the things that are unexpected, such as fire, theft, flood, mechanical failure, etc..

Instead of employees who feel overlooked or felt no sympathy from the company could hurt the company. Structural position of the weak, usually makes the employees formed a group / informal associations whose function is to defend the interests of employees. These groups generally became the driving employees in performing similar movements of protest or another. Employees who are united and feel their rights are not received the attention of top management will usually be very sensitive. Employees who are dissatisfied with the decision / policy the company can perform actions that hurt the company, such as mass strikes.

Employees who do not get sympathy from the company and do protests, usually gets a big sympathy from the public. This can exacerbate the image of the company ended in a loss of public confidence (or rather the consumer) to the company. When a crisis of confidence has occurred, then it can be ascertained that the company is experiencing setbacks.

Public attention and government policy for industry is very influential on policy making or regulatory in the company, particularly in terms of manpower. Labor problems has always been a major problem that must be quickly dealt with by the owners of the company and Top Management.

We all, whether employers, employees, general public, and government desperate for good industrial relations. Only with good industrial relations will create conditions conducive to a strong industrial development and national economy as well as reliable. Good industrial relations are relations that describe the partnership and introspection, a partner in production, a partner in profit, and partners in responsibility.

As a good company, in determining the policies / rules should be the rights of employees are included as consideration, such as minimum wage, health and safety matters, job security for employees to freedom of association, the company guarantees that they will not discriminate in matters of race, religion, ethnicity, gender, etc., guarantee that the company would not do violence both physically and mentally in work activities, working hours, the appropriate compensation, and so forth.

If the company has been able to protect and fulfill the rights of employees, employee loyalty, of course, will be increased so that the expected performance of the employees also increased. Yet, employees beliefs alone is not sufficient to enhance the positive image of the company. Companies still need the confidence of outside parties such as society, government, press, etc., and usually an outside party needed tangible proof that the company has performed its obligations.

For that company needs a management system that can help companies carry out its function as a good corporate citizen and pay attention to employees' rights as well as it should prove to outsiders.

Management system was needed that could:

Build, manage, and implement policies related to government or about the various problems that have influence in industrial relations.
Proving that the procedures, rules, or policies that have created the company in accordance with the management system. In other words, this system can be used as a tool to audit procedures have been made by companies related to labor problems.
One alternative system of management on labor relations is the SA 8000, which became widely adopted in enterprises

Improving Corporate Performance Management

2010-08-11T20:55:00.001+07:00

Creating a conducive atmosphere in the work was not easy, climatic conditions and a healthy work activity is very effective in improving company performance. To achieve that, not infrequently a company creates an array of policies aimed at maximizing the potential of Human Resources (HR) has. As a bonus / reward directly or indirectly, commissions, and various other examples.

In this case empowerment management of Human Resources (HR) of a company depends on the pattern of climate and atmosphere of working in a company. Policy manager (boss) is very influential in improving the performance of employees (subordinates). Climate employment activities can be created, and all of that back at how the creation of a healthy direct interaction between superiors and subordinates.

There are several important points that we need to remember in an effort to create a conducive working atmosphere. Here are five basic key in boosting performance. ;

1. Specificity

Employees required specifications. Specific information is complete with good execution procedure is very helpful and directed the performance stability, while improving deficiencies. Managers do not need to busy memandori and employees know the company desires, this support creativity. This can be achieved by management Job Description (division of spheres of work, duties and functions, authority, etc.) is good. This point can also be realized by placing the right person at the job position corresponding areas of expertise (right man in the right job).

2. Consistency

Information should not contradict each other. Periodic assessment of good example, but poor annual assessments. Such inconsistencies can be unsettling and disturbing performance. At this point the system of monitoring and evaluation of the direction the company should have achievements / performance standards and targets are clear. This will facilitate the company to see the development progress made and report data accurately. So it could be a reference in decision making and good policy.

3. Appropriate time

Feedback should be given immediately, so that employees are motivated to improve. If there is reluctance over time to evaluate. They already feel right and be very upset if it can report score is bad.

4. Effective communication

Managers must be able to create effective communication to foster a shared understanding with the employee. If the notice / instructions are not understood or accepted manager piecemeal, the goal might not be achieved. Effective communication is very vital role in creating a healthy working atmosphere. Instructions are clear and correct your boss should be understood by employees. At the moment there is a problem, should disecepatnya completed. If there are elements of conflict, both vertical (manager-employee) or horizontally (fellow employees) in a company allowed to go on, so potentially disturbing the stability of the working climate.

5. Goodwill and cooperation

Managers need to show good will and cooperation. The feedback purposes only ruin or humiliate the employee will not be able to create healthy working conditions.

Employees who participate to give the idea of setting targets or performance standards, has argued that the will and needs. Employees will strive to achieve, because he knows what he wants.

With five points above the base, very clear pattern that is created is the result of the interaction relationship managers / supervisors and employees / subordinates in the field. Improving employee performance certainly brought a company can more quickly achieve a cool profit.

Business Management - Principles and Standards Management Company

2010-08-11T20:44:00.002+07:00

Preliminary

Business is an activity in selling products or services that benefit the owner. Business is a risky activity in terms of providing material losses or non-material. But if successful it will provide benefits and prosperity for its owner. In order to avoid the risk of the business of business must be run properly with careful planning and implementation of a serious and steady. Business consists of several important components that support and complement each other. If one component fails it will interfere with other components. Here are the business components:

* Management, which is part of a plan, manage, and conduct business. This component can be referred to as the backend component that is behind the screen.
* Power of the brand or image, ie charisma, emotional strength and is owned by the company views / public feeling against the company or product.
* Product or Service, the components that are sold or offered to the market. This component can be referred to as the front end because this component is in front. These components deal with the public.
* Partner, the parties who helped in running the business.
* Customer, the parties will accept the offer or purchase products and services offered.

I will discuss the above components along with one by one criterion, OH, and standards that need to be met in order for each component can function maximally as expected. Each component can not stand alone because of disruption of one component will interfere with other components. I will write my thoughts based on experience, business management books, and case studies on particular companies. In this post I will discuss the management component. And I will continue in subsequent writings.
Management

Management of an enterprise is the lifeblood of a company. Management determines the growth or bankruptcy of a company. With the existence of a good management and the management of an enterprise will be able to survive from all the pressures, constraints, and obstacles that exist. Even going to develop into bigger and better. In managing the company then there are principles and standards where these things will greatly help the development of the company if applied properly. OH and this standard is not an absolute value in the success of a company. It is not always a company that has done everything very well be successful. Sometimes there are several obstacles or barriers that can not be avoided for example deceived colleague or disaster as well as other constraints. Here are some principles and standardization are expected to support the progress and development of an enterprise:

1. Perancanaan the Matang
Before a firm stand, it usually initial capital is a constraint that must be met before the company runs. It is not always the big capital would provide a big advantage. Effective management and efficient capital will give the maximum profit. For us we have to make a calculation of capital and operational costs needed to run the company in the foreseeable future. We must be able to provide a secure budget for the operations of the company in some time to come. So not only secure the budget for today and tomorrow. With the security budget over the long term the company will be able to survive when experiencing problems or disasters that are sudden and are not considered before.
By doing the planning and design company then the company will be thoroughly prepared to deal with various obstacles and barriers have been accounted for previously. For example in making a product then we have to do research beforehand about the markets, customers, competitors, and the constraints that may emerge for our products targeted and not fall when exposed to various pressures and constraints that arise. Today the use of information technology in business activities can facilitate and accelerate the company's planning. The system used is called Enterprise Resource Planning (ERP) system which is doing the planning with the concept of Operations Management with an integrated application. Some management activities can be ameliorated by these systems such as inventory management, financial management, reporting, manufacturing management, and other activities.
2. Qualified Human Resources, Loyalty, and Prosperity.
Human resources (HR) quality is a key driver of the company. Given the company's human resources capable of moving fine then a company will develop and conduct its business effectively and efficiently. Qualified human resources are insufficient to run the company in the long term. Required employee loyalty to the company where he works. By building an emotional connection between the company and its employees then an employee will strive to contribute best for the company. Without the emotional connection between the company and the employees of the employee only carry out their responsibilities without providing the ability for the company. If the obligation has been done then he will only run in place without providing innovation, creativity, and brilliant ideas that can actually be done if the employee has an emotional bond that makes him want to build and develop the company to be better.
Quality human resources, and not necessarily loyal to contribute the best he had. People who have the need will certainly try to meet their needs. If an employee feels that its earnings would not meet his needs so he will try to find a way to satisfy all needs. When this happens the employee find a job that will sideline time-consuming, mind and strength so that he can not give the maximum capacity at the company. Why sometimes some companies do a meeting, or the preparation of the budget in the hotel office when they have the same facilities with the hotel? Maybe for some people this is a waste, but its positive effect is meeting or conference participants will be more berkosentrasi and give their thoughts without being distracted by maximally other problems such as traffic on the way to work, problems at home, and the constraints on external financing . With support from the company so that employees are not distracted by other things outside of the company the employee is expected to provide the maximum contribution for the development of the company.
3. Open Manager, Firm, and the Democrats
Leadership is a bookmark manager for the company the right way. They are the master of a vessel that will determine whether the company will reach the goal or not. Authoritative leadership must be owned by a company manager, but with dignity does not mean being closed to employees. Precisely open attitude of a leader who wants to receive input and suggestions from subordinates will help a manager in leading a company or department that dibawahinya. Assertiveness in the lead and make a decision is needed by a manager, because in their hands the decision will be the way in which the company will determine the development and operation. Managers also must be able to take responsibility for their decisions in front of the directors are not solely to blame incompetent underlings do his orders. We recommend that any decision involving many parties, whether subordinates or other related party. Given the input from other managers can consider and take appropriate decisions and satisfy many parties.
The relationship between manager and subordinate should also be well maintained. As much as there may be two way relationship between managers and subordinates, rather than unidirectional relationship where the manager kept giving orders to subordinates without wanting to hear complaints and feelings of their subordinates. If there is such a harmonious family relationships in a company, a good solid team and strong work in running the company.
4. Comfortable Work Environment and Support
A worker spent nearly half his life in a day at the office. So that the office is the second place after a house that became the longest place where workers are located. For that purpose a comfortable office environment, conducive and supportive work indispensable. Work environment does not mean just the office, but also including work atmosphere, and relationships among company employees. If one part of the existing work environment that makes an employee uncomfortable it will be to diminish the performance and contribution of these employees to the company.
Office is the place where the comfort of an office to work depends on the cleanliness, orderliness, tranquility, beauty, and the air temperature is appropriate, as well as furniture and room layout is good. The device also supports the work that need attention. Do not force savings on office device that can inhibit labor. Some companies sometimes prefer to maintain the old computer crashes with the reason it can still be used when the device delay and parents make time to work and sometimes inhibit older workers when the device is damaged. Comfortable Office will make the employees feel at home and not in a hurry to leave office so that more workers berkosentrasi in doing their jobs. Family atmosphere in the office so that employees need to feel nurtured as part of the company and have a sense of responsibility to the company to maintain the good name of the company. There must be no jealous nature, cynical, or there was dissension among the employees because it would disrupt the work and company performance.
Note also how the employees leave and come home from work. When employees live too far away from the office to think about how when hampered traffic jams and delayed until the office. There are good companies provide employee pool because besides helping employees will also be familiarizing employees because there is story time in transit from or to the office.
5. Always open and Learning
The development of the business world so fast. So many areas that support a business such as information technology field. So many changes that occur outside the company, therefore we should not be closed and must try to accept changes. By always studying the changes and development so a company will be able to compete with other companies and are not left behind by the trends and ongoing developments. Companies must learn and apply the various developments and changes that can provide efficient and effective benefits for the company. Thus the company will always be able to develop, and keep pace with the changes and evolutions.

So little written about the management. Writing the above would still have disadvantages. I will add the article above when there are changes, or new insights that I gained. Waiting for suggestions and criticisms. Thank you.

ISO 19011:2005

2010-03-06T09:12:00.002+07:00

sni_19_19011_2005_auditmutu

Gold Bullion Banks - Buy Gold and Storage

2009-11-03T10:32:00.000+07:00

Investment Bank may acquire gold or gold and / or store the gold bullion you already own. Today, gold and other precious metals are the annual coin gold coins, bars and essays converted. The people these days investing in precious metals are the reason for some confidence in their bank gold into gold. It is said that the gold bullion banks are investment banks which operates as a wholesale supplier that this is a large amount or the amount of buy bullion. The bank acts as a wholesaler of gold, but at the same time, but also contributes to the protection and preservation of their gold. The Bank is also such a thing, if the central banks, the loan or someone or a company that is not necessary to sell to move the gold involved.

Gold banks, financial transactions and transfer of ownership take place in the registry or repository. Here are some tips on Banks and metal. First, you must first know whether you can do a lot of money if you buy gold bullion in a bank. You must do the research on the bullion bank and its operations and functions. Do not go to the company the first thing you see. You can find some research a name you can trust. Everyone knows that investing in gold IRA is not easy, for we must still cautious in their decisions and make the investment.